We ship Australia-wide using trusted courier partners. Delivery times vary depending on your location:

Metro areas: 5–10 business days
Regional areas: 7–14 business days
Remote areas: 10–20 business days

All items are carefully packaged to ensure safe transit. Once your order has been dispatched, you will receive tracking details via email.

As each of our pieces is handcrafted by artisans, natural variations in colour, texture, or finish are to be expected and are part of the product’s character. We do not offer refunds for natural variations.

If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos of the issue. We will work with you to organise a repair, replacement, or refund depending on the circumstances.