Shipping policy

Last updated: July 20, 2026

At Harvest Design Living, we take great care preparing your orderfor delivery. All our furniture ishandmade by our artisans andcarefully packaged to reach yousafely. We currently deliverwithin Australia only.

1. Order Processing & Handling

• In-stock homewares & accessories:dispatched within 3–7 business days.
• In-stock furniture & large items:dispatched within 7–14 business days,as they require special handling andcarrier arrangements.
• Pre-order & made-to-order items:handcrafted to order — please allow12–14 weeks before dispatch. Theestimated date shown on the productpage is approximate and may vary due toproduction and shipping timelines.

Orders are processed Monday–Friday, excluding public holidays. Once dispatched, you'll receive tracking details by email or SMS.

2. Transit Times

Once your order has been dispatched, standard delivery takes 2–8 business days depending on your location. Regional and remote areas may be at the longer end of this range.

3. Shipping Costs

Shipping is a flat rate based on your delivery state, shown at checkout before you pay. The price shown at checkout is final — we do not add surcharges after purchase.

4. Free Local Pickup (Braeside, VIC)

Prefer to collect? Select "Pickup" at checkout to collect your order free from our Braeside VIC 3195 warehouse — no shipping fee applies. Orders are usually ready to collect within 24 hours (1 business day). We'll email you when your order is ready; photo ID may be required on collection.

5. Delivery Process

• Our carriers deliver to ground floor / front door only, unless otherwise arranged.
• Upstairs delivery, assembly, or packaging removal is not included. If you require these, please contact us before ordering to check availability.
• Deliveries are made during business hours, and someone must be present to accept delivery.

6. Pre-Orders & Backorders

If an item is marked Pre-Order or Backorder, an estimated arrival date will be provided. Please note these dates are approximate and subject to change due to production and shipping timelines.

7. Damaged in Transit

We take the utmost care with packaging. If your item arrives damaged:

1. Notify us within 48 hours of delivery.
2. Provide photos of the damage to both the product and its packaging.
3. We'll arrange a repair, replacement, or refund in accordance with the Australian Consumer Law.

For other faults or issues, please see our Refund & Return Policy.

8. International Shipping

We currently deliver within Australia only.

9. Contact Us

For any questions about shipping, please contact us:

• Email: info@harvestdesignliving.com.au (the fastest way to reach us)
• Phone (landline): +61 3 8524 8424
• Mobile / SMS: +61 450 904 894
• Postal Address: 2/206 Governor Rd, Braeside VIC 3195, Australia